Shipping policy
Thank you for shopping with BRIAN TRADING CO LTD. As a consumer electronics company, we are committed to delivering your electronic products accurately, in perfect condition, and within a reasonable timeframe.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation. If we encounter a high volume of orders or temporary stock shortages, processing times may be extended slightly. We will notify you promptly if there are any significant delays affecting your order.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be automatically calculated and displayed at checkout, based on your shipping address and the weight of your electronic items. Estimated delivery times are as follows:
- Standard Shipping: 12-18 business days
- Express Shipping (if available): 5-7 business days
Please note that delivery times are estimates only and may vary due to carrier delays, customs clearance (for international orders), weather conditions, or logistical constraints.
3. Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing detailed tracking information. Tracking details typically become active within 24-48 hours after shipment, allowing you to monitor your package’s progress until delivery.
4. Incorrect Address Disclaimer
Please double-check your shipping address to ensure it is accurate and complete during checkout. BRIAN TRADING CO LTD is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, reshipping fees will be the responsibility of the customer.
5. Lost or Damaged Packages
If your package is lost in transit, please contact us within 7 days of the expected delivery date. For damaged items (e.g., broken electronics, damaged packaging), please contact us within 48 hours of delivery and provide clear photos of the damaged product, its packaging, and the shipping label. We will review your request promptly and work to resolve the issue (e.g., replacement, refund) as quickly as possible.
6. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may apply, depending on the destination country’s regulations. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. BRIAN TRADING CO LTD is not liable for any delays caused by customs clearance.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy, please feel free to contact us:
- Company Name: BRIAN TRADING CO LTD
- Company Address: 1307 Hancock Dr Apt 5, Barrington, NJ, 08007
- Email: info@brianluxury.shop
